French-speaking call center and BPO · Antananarivo
Outsource your operations to Madagascar.Keep human in the loop.
French-speaking teams recruited, trained and supervised for you in Antananarivo: call center, B2B telemarketing, written customer support, data processing and secretarial services. Full time, part time or per project.
A team of professionals dedicated to customer relations, prospecting and data processing.
250+employees
Organizations that entrust us with their operations to support their growth.
50+client companies
Companies that entrust us
with their operations
Our services
Our outsourcing
solutions
Six services, one organization: recruitment, training, on-site supervision and reporting shared with you.
See all solutionsCall center
Inbound calls, after-sales service, help desk and follow-ups: dedicated agents answer your customers on your behalf.
B2B telemarketing
Appointment setting, lead list qualification and follow-up of business prospects, tracked in your CRM.
Written customer support
Chat, email, messaging and customer reviews: carefully written responses, in your tools and within the agreed timeframes.
Data entry and processing
Entry, enrichment, qualification and digitization of your data, with ongoing quality control.
Secretarial and administrative services
Emails, calendars, quotes, invoices and case follow-up, handled according to your procedures.
Reception and telephone answering
Switchboard, message taking and appointment setting, on your schedule and based on your volumes.
Plans and pricing
Three plans, one clear price
You choose the working time your business needs. Supervision, training and reporting are included in every plan.
From
6
€excl. VATper hour
Full time
40 hrs/weekA team dedicated to your business, during your office hours. For a steady volume.
Part time
20 hrs/weekThe same setup for half a day. For a smaller volume or as a first step.
Per project
A number of hours or days defined in advance. For a campaign, a peak in activity or a one-off project.
Indicative rate excl. VAT, depending on the service, language and hours. Quote on request.
Keep human in the loop
Trained and supervised people answer your customers. Judgment, attentiveness and accuracy stay human, in every interaction.
1/10supervision
One supervisor and one quality coach for every ten operators.
7 daysto recruit
Average time to hire a French-speaking candidate.
5redundancy
Parallel internet connections, with automatic failover.
Why Madagascar
One or two hours from Paris, in French
French is one of the official languages of Madagascar. With a one- to two-hour time difference depending on the season, your teams work during your office hours.
French
Official language and working language of businesses in Antananarivo.
1 or 2 hours
Time difference with France: one hour in summer, two in winter.
+30%
Higher pay than the local market on average, to retain the best people.
Paris
15:11
Your customers' local time
Antananarivo
16:11
Your teams' local time
+1 h
time difference today. Madagascar does not change its clocks: the difference drops to one hour during French daylight saving time.
Build your team
How much would the same team cost you in France?
Choose a role, a region and a number of positions: in a few seconds, compare hiring in France, including payroll taxes and workstation costs, with the starting price of a CSS team.
Example: 2 customer service representatives, Île-de-France
Hiring in France
€111,577per year
With CSS, starting at
€23,760per year
79%
in estimated savings, or €87,817 per year.
Methodology
A four-step method
From the first meeting to monthly reporting, every project follows the same process.
1Scoping
Your needs, your objectives and the key performance indicators, defined together.
2Preparation
Recruitment, training on your products and tool configuration.
3Launch
Go-live, overseen by a dedicated team and its supervisor.
4Management
Weekly check-ins, monthly reviews and shared reporting.
Security and continuity
Your data protected at every level
A multi-layered setup, from access control to team training, and a continuity plan so your operations never stop.
Five parallel internet connections
Talent Factory
An inspiring workplace
Modern offices in the SODIAMA building, a Training Station open 24/7 and training programs throughout the year.
Frequently asked questions
Before you outsource
One hour in summer, two hours in winter. Madagascar does not change its clocks, so your teams work during your office hours.
Ready to outsource your operations?
Let's discuss your needs and see how our teams can support your growth.
