Madagascar call center
Call center in Madagascar: dedicated French-speaking agents
Customer service, after-sales service, help desk, complaints: our agents answer your customers on your behalf, from our call center floor in Antananarivo. They are trained in your procedures and supervised on site.
What we handle
Your customers' calls, and the ones you owe them
Inbound calls
Your customers call: an agent trained in your offering picks up, answers and logs every interaction in your tool.
- Customer serviceOrders, accounts, information
- After-sales serviceReturns, malfunctions, warranties
- Tier 1 help deskTroubleshooting, escalation to your teams
- Customer complaint handlingActive listening, follow-up, resolution
Calls to your customers
We call your existing customers back to follow up on a case, measure their satisfaction or confirm an appointment.
- Follow-upsCases, orders, documents
- Satisfaction surveysQuestionnaires, verbatim feedback
- Scheduled callbacksAt the time chosen by the customer
- Appointment confirmationsDay before or same day
Looking for new business customers? Prospecting has its own team.
B2B telemarketingYour team
Agents recruited for your business
Each agent is recruited, trained and monitored on your behalf, before and after they start.
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7 days10 days for other languages
Recruitment
Pre-screening, phone interview, language tests and role-plays, then a final interview with you if you wish.
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2 daysonboarding and GDPR
Onboarding
An orientation day, then a day of data protection training, before any product training.
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Variabledepending on your offering
Training on your products
Your procedures, your tools and your scripts, using the materials you send us.
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2 wkscoached calls
Hands-on practice
The first calls are made alongside a supervisor, who corrects mistakes and completes the training.
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3 monthsrenewable
Individual follow-up
Close follow-up of each agent, with one supervisor and one quality coach for every ten operators.
Quality
Every call can be monitored, scored and corrected
Quality control works as a loop: what call monitoring reveals becomes training, then a new guideline on the floor.
Quality identifies
Call monitoring, scorecards and regular calibration sessions among evaluators.
Training corrects
Individual coaching and targeted sessions on the gaps identified.
The floor implements
Supervisors roll out the new guidelines and track their impact.
Tracked in your reporting
In your telephony and CRM tools
Our agents work in your software, with your credentials, on an isolated network reserved for your business.
Telephony
Aircall
Teams
CRM and customer service
Dynamics 365
A call center sized to the hour
From
6€excl. VAT
per hour
Our other services
How many calls do you receive each day?
Tell us your volumes, your hours and your channels. We will propose a team and a quote tailored to you.
