Outsourcing solutions
Customer service and operations outsourcing
Six services entrusted to French-speaking teams in Antananarivo, recruited, trained and supervised for you. You choose the working time: full time (40 hours per week), part time (20 hours per week) or per project, for a set number of hours or days.
Our services
Six services, one organization
Each service has its own page: tasks, profiles, tracked KPIs and frequently asked questions.
Call center
Dedicated agents answer your customers on your behalf and call them back when needed.
B2B telemarketing
Agents trained in your offering call your business prospects and feed your CRM.
Written customer support
Carefully written responses, in your support tools and within the timeframes agreed with you.
Data entry and processing
Your data entered, checked and updated by a dedicated team, with ongoing quality control.
Secretarial and administrative services
Outsourced secretarial services that handle your administrative tasks according to your procedures.
Reception and telephone answering
Your calls answered in your name, on your schedule and based on your volumes.
Plans and pricing
Choose the working time, not a package
Three plans, for each of the six services. Prices start at €6 per hour excl. VAT.
From
6
€excl. VATper hour
Full time
40 hrs/weekSteady volume- Hours
- Full days, on your schedule
- Team
- Dedicated to your business
- For
- A continuous flow of calls, messages or cases
Part time
20 hrs/weekFirst step- Hours
- Half days, on your schedule
- Team
- Dedicated to your business
- For
- A smaller volume, or a way to test outsourcing
Per project
One-off need- Hours
- A number of hours or days set in advance
- Team
- Dedicated for the duration of the project
- For
- A campaign, a peak in activity, a one-off project
Indicative rate excl. VAT. The final price depends on the service, language and hours: each quote is prepared after a conversation about your needs.
Request a quoteIncluded in every plan
You hand over the work, we manage the team
Recruitment
7days
Average time to hire a French-speaking candidate; 10 days for other languages.
Training
Orientation, GDPR training, then training on your products and procedures before they start.
On-site supervision
1/10
One supervisor and one quality coach for every ten operators: call monitoring, scorecards, calibration sessions.
Shared reporting
Weekly check-ins and monthly reviews: volumes handled, turnaround times, quality and action plans.
Security
An isolated network per client, five parallel internet connections and teams trained in data protection.
Combine services
One team for multiple channels
The same team can handle phone, chat and email. Your customers get the same level of response, whatever channel they choose.
Trained on your products, supervised on site, tracked in a single report.
Frequently asked questions
Plans and pricing
Prices start at €6 per hour excl. VAT. They vary depending on the service, language and hours required. We prepare a quote after an initial discussion about your needs.
Which service do you want to outsource?
Describe your business, your volumes and your hours. A CSS manager will get back to you to prepare your quote.
