Administrative outsourcing

Outsourced secretarial services and administrative management

Emails, calendars, quotes, invoices, case follow-up: remote, French-speaking administrative support that applies your procedures in your tools. You save your time for your core business.

CSS logo painted on the wall: Customer Service Subcontractor
Your toolsemail, calendar, invoicing software
Your rulesprocedures written with you
€6 excl. VATper hour, starting rate

Outsourced administrative management

The tasks that clutter your week

You choose what you hand over. Here is what your administrative assistant's week might look like.

Emails

4
Inbox sortingFiling, canned responses, forwarding
Drafting emails and documentsUsing your templates
Administrative follow-upsMissing documents, signatures
Sending documentsContracts, certificates

Done

Calendars

3
Appointment schedulingFor you or your team
Meeting planningInvitations, rooms, agendas
Reminders and confirmationsThe day before each appointment

Done

Quotes and invoices

4
Preparing quotesBased on your price lists
Issuing invoicesIn your software
Payment remindersBy email, on your schedule
Payment reconciliationMatching and flagging discrepancies

Case files

3
Case follow-upCustomers, suppliers, insurance claims
Updating recordsContacts, contracts, deadlines
Weekly reportWhat's done, what needs your decision

Done

Sample setup, for illustration purposes. Tasks are defined with you before onboarding.

Onboarding

Three steps before the first task

Kickoff meeting around a table, seen from above1

Your procedures

Together, we list the tasks you hand over, your templates, your rules and what must be submitted to you.

CSS training room2

Training and access

Your assistant is trained on your tools, with dedicated access on an isolated network.

Follow-up meeting in a conference room3

Regular follow-up

A weekly report and a supervisor you can reach to adjust the setup.

Remote administrative assistant

Someone who knows your files

Your administrative assistant works during your business hours, in French, from our offices in Antananarivo. They are supervised on site and monitored by a quality coach.

Our supervision

Recruitment

Written communication tests, typing tests and role-plays based on administrative cases.

Confidentiality

Signed confidentiality charter and GDPR training before starting work.

1 or 2 hours

of time difference with France, that's all: your assistant works during your hours.

A few hours or a full-time person

Full time 40 hours per weekPermanent secretarial support
Part time 20 hours per weekThe week's tasks
Per projectA set number of hours or days
Compare plans

From

6€excl. VAT

per hour

Frequently asked questions

Outsourced secretarial services

All questions

It means handing your administrative tasks to a service provider rather than an in-house employee. At CSS, a dedicated assistant handles them remotely, in your tools and following your procedures.

Our other services

How many hours a week would you like to get back?

List the tasks you want to hand over. We will propose a setup and a quote.

Chairs lined up on the CSS production floor