About
CSS, Customer Service Subcontractor: Madagascar's Talent Factory
Founded in 2022 in Antananarivo, CSS recruits, trains and supervises French-speaking teams for companies that outsource their customer relations and operations.
Our story
Breaking the mold of outsourcing
CSS was born from a simple idea: a call center is only as good as its teams. So we made recruitment, training and supervision our core business.
CSS is founded
Launched in Antananarivo, with a stated ambition: to become Madagascar's Talent Factory.
First broadcast: Challenges
On September 29, 2023, CSS made its first broadcast appearance, “Le Talk Entreprise” on Challenges: “CSS, a breath of fresh air in BPO.” Read on Challenges
Our first POC, a success
In February 2024, our first POC was a success: 60 agents onboarded at once.
More than 250 employees
Six services, five parallel internet connections and a Training Station open 24/7 in the SODIAMA building.
CSS on video
CSS and entrepreneurship in Madagascar
A talk to discover what CSS does, and a video on entrepreneurship in Madagascar that follows the daily life of our CEO.
Keep human in the loop
Our vision: automation handles the volume, people handle what matters. Every interaction entrusted to CSS goes through someone who is trained, supervised and accountable.
Every interaction is evaluated, every gap corrected.
Teams paid above market rates, trained continuously.
Shared reporting, indicators chosen with you.
Organization
Four departments serving your teams
Operations
- Volume forecasting
- Scheduling and real-time monitoring
- Service continuity
Quality and training
- Call monitoring and evaluations
- Calibrations
- Training paths
Human resources
- Recruitment
- Onboarding
- Retention
IT
- Workstations and network
- Security
- 24/7 monitoring
Our offices
The SODIAMA building, in Ankorondrano
Social commitment
Investing in people
Service quality depends on team stability. We pay more, we train more and we open our doors.
Join CSSin pay on average compared with the local market.
A Training Station open day and night to our employees.
People welcomed at our open houses.
The CSS teams
Agents, telemarketers, written support specialists, data entry operators, supervisors and quality coaches.
Let's meet
Have an outsourcing project? Want to join us? Write to us.
