Frequently asked questions
Time difference, plans, teams, quality, data security: answers to the questions we are asked before getting started.
All questions
One hour in summer and two hours in winter. Madagascar is on UTC+3 all year round, with no daylight saving time: your teams work during your office hours.
Frequently asked questions
Time difference, plans, teams, quality, data security: answers to the questions we are asked before getting started.
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One hour in summer and two hours in winter. Madagascar is on UTC+3 all year round, with no daylight saving time: your teams work during your office hours.
Hiring a French-speaking candidate takes 7 days on average, and 10 days for other languages. Orientation, GDPR training and training on your products come on top; their length depends on your business.
In four steps: scoping your needs and KPIs, preparation (hiring, training, tools), a supervised launch, then ongoing management with weekly check-ins and monthly reviews. See the methodology
Three plans for each of our six services: full time, part time, or per project, based on a number of hours or days. Compare the plans
Pricing starts at €6 per hour excl. VAT. It varies depending on the service, the language and the hours. Each quote is prepared after an initial conversation about your needs.
French first and foremost. Other languages are available on request; hiring then takes 10 days on average.
Screening and phone interview, language and data entry tests and role-plays, a final interview with our teams and with you if you wish, then reference and document checks.
Our six-month attrition rate is 8%, and 80% of new hires pass their probationary period. Our pay is on average 30% above the local market.
A supervisor and a quality coach oversee each group of ten operators. Call monitoring, scorecards and regular calibration sessions feed reporting shared with you.
Most often: answer rate, average handling time, customer satisfaction (CSAT), Net Promoter Score (NPS) and internal quality score. They are chosen with you during scoping.
A check-in every week and a review every month, with a shared action plan.
Each client has its own isolated network, behind a firewall with intrusion detection. Security logs are analyzed and the network is monitored 24/7. Employees are trained in GDPR before they start. Security and continuity
Yes, if it is covered by appropriate safeguards within the meaning of Article 46 of the GDPR, such as the European Commission's standard contractual clauses.
Five internet connections run in parallel, with automatic failover. On the power side, our offices are equipped with UPS units and the building has a central backup generator.
Yes, by appointment, at the SODIAMA Building in Ankorondrano. A video call presentation is also available.