Why CSS
Why choose CSS, a French-speaking call center in Madagascar
Human teams, hired fast, trained and closely supervised, one or two hours from Paris, on redundant infrastructure.
Our belief
Automate what can be automated. Keep human in the loop for the rest.
Judgment
An unhappy customer, a case that falls outside the procedures, a decision to make: where an automated response stops, a trained person takes over.
Listening
Understanding what the customer doesn't say, rephrasing, reassuring. That is what turns a complaint into a loyal customer.
Precision
Every interaction is evaluated, every gap corrected through training. Quality is built through supervision, not by chance.
Build your team
How much would the same team cost you in France?
Choose a job, a region and a number of positions: the calculation compares hiring in France, including payroll taxes and workstation, with our starting price.
Reference salary: “B2B or B2C Customer Account Manager (Sales Administration)”, Michael Page, 2027 salary survey. View the source
Hiring in France, 2 positions
€111,577per year
- Salaries €66,000
- Payroll taxes €19,142
- Recruitment €4,333
- Workstation €22,102
With CSS, starting at
€23,760per year
Estimated savings
€87,817per year
That's 79% less than hiring in France, at the starting price.
Calculation sources and assumptions
- Salaries: Michael Page salary grids, 2027 salary survey (collected on 10/25 and 10/28/2026), average fixed gross annual salary in Île‑de‑France; for other regions, the gap published in the grid, taken at the midpoint of its range. Each job family has its own grid, shown below the selection. Source
- Employer payroll taxes: about 42% of gross salary, minus the 2026 single sliding-scale general reduction (January 2026 minimum wage (SMIC), €12.02 per hour). Source
- Recruitment: €5,000 to €8,000 (Factorial, 2025); €6,500 used, spread over three years. Source
- Workstation: €11,051 per year, average total cost of premises, equipment and services (IDET “Buzzy Ratios” 2024 barometer); the same amount in every region, as no figure is published by region. Source
- Moderation: no published grid, calculated at the minimum wage (SMIC, low assumption). AI data evaluator: few published grids, order of magnitude. Development and English-speaking profiles: quote on request, not included in the calculation.
- CSS price: the starting price for the selected job, per month and per position; qualified and English-speaking profiles quoted on request.
Teams that stay
Indicators tracked and shared with you. Source: CSS internal indicators.
250+
employees in our Antananarivo offices
7 days
to recruit a French-speaking profile
80%
success rate at the end of the probation period
8%
turnover at six months
1/10
supervisor and quality coach for every ten agents
Madagascar time zone
Your office hours, in French
Madagascar is on UTC+3 all year round, with no daylight saving time. The time difference with Paris is two hours in winter and one hour in summer.
Parisyour offices
Antananarivoyour teams
In winter, when your offices open at 9 a.m., it is 11 a.m. in Antananarivo. Your teams work on your schedule.
Choosing a call center provider
What you expect, what we put in place
Culture and management
Madagascar's Talent Factory
Compensation
Above the local market on average, to attract and retain the best profiles.
Training Station
A training space open day and night to our employees.
Open houses
People welcomed at our recruitment open houses.
References
They trust us with their operations
“I was really hesitant at first to outsource our after-sales calls and appointment scheduling... but in the end, I'm convinced it really made my life easier! The CSS agents are super responsive, pleasant and efficient. We've saved a ton of time and our customers are happier. Honestly, I don't regret taking the plunge one bit.”
“At first I was skeptical about outsourcing our data entry and processing... but CSS completely changed my mind. Everything is accurate, clean and delivered on time. It really simplified my tasks and we have far fewer errors. I'm blown away; we're sticking with them, no hesitation! 👌”
Security and service continuity
The details of our infrastructure, our network and our business continuity plan.
Come meet our teams
A video call presentation or a visit to our Ankorondrano offices: let's talk about your project.
