Outsourced switchboard
Telephone answering and outsourced reception
Your calls answered in your name, on your schedule. Our receptionists take messages, schedule appointments in your calendar and transfer urgent calls.
Outsourced telephone reception
One call, three possible outcomes
Choose an outcome to see what you receive after the call.
The receptionist answers:“Hello, [Your company]. How may I help you?”
Outcome 1
The message is forwarded to you
The receptionist notes the key points and sends them to you right away, with the level of urgency.
- Caller
- Mr. [Name], [Company]
- Reason
- Would like a quote for a service call
- Next step
- Callback requested before 5 p.m.
Example for illustration purposes. The delivery method is agreed with you.
What we handle
Your switchboard, without hiring a switchboard operator
Switchboard
All your calls answered with your greeting, and routed to the right person.
Message taking
Name, contact details, reason and level of urgency, forwarded as agreed.
Appointment setting
Directly in your online calendar, according to your scheduling rules.
Call screening and transfer
Urgent or expected calls are transferred to you; the others are handled or logged.
Overflow
When your line is busy or you are away, the call is not lost.
Tier 1 answers
Opening hours, address, documents to provide: common questions handled according to your instructions.
Virtual secretarial services
Telephone answering or virtual secretarial services?
Telephone answering handles your calls. Virtual secretarial services add remote secretarial tasks. You can start with one and add the other.
Telephone answering
- Calls answered in your name
- Message taking and appointment setting
- Call screening and transfer
- Emails, quotes, invoices
- Case follow-up
Virtual secretarial services
- Calls answered in your name
- Message taking and appointment setting
- Call screening and transfer
- Emails, quotes, invoices
- Case follow-up
Telephone answering scaled to your call volume
From
6€excl. VAT
per hour
Frequently asked questions
Telephone answering
A service that answers your calls for you, in your name: reception, message taking, appointment setting and transfer of urgent calls.
Our other services
How many calls do you miss each week?
Tell us your hours and your call volume. We will propose a telephone answering setup and a quote.
